Shipping, Refunds & Exchanges

Shipping & Delivery

DIGITAL DOWNLOADS:  Downloads are instant.  Just go to “My Account” and then “My Digital Downloads”

TANGIBLE/PHYSICAL PRODUCTS:  You can expect your product within 7-10 days from purchase.  All orders are shipped using USPS Priority Mail & International.  Orders outside of the U.S. may have a timeframe where they are held in customs.

 

International Shipping – VERY IMPORTANT!

The cost of international shipping is determined by USPS.com.  All products are shipped via USPS International Flat Rate.  Only 1 planner & 1 workflow will fit into each box.  If you order more than this we will need to charge a secondary shipping fee, the same as the first.  Colorvale® is NOT responsible for any delays in customs, taxes, import duties or other charges not including in the actually shipping charge or cost of product.  It is up to you as the buyer to check if there are any additional charges associated with international shipments into your country or customs.  No refunds will be provided .  You can expect custom delays that may be as long as 60 days.

 

Returns & Replacements

DIGITAL DOWNLOADS:  Due to the nature of this product (an electronic file) that you download, there are no refunds.

TANGIBLE/PHYSICAL PRODUCTS:  Due to the nature of our products no exchanges or refunds will be made unless the product itself was defective or damaged in shipping.

Required steps for damage claims:

  • Keep ALL packaging including box, bubble wrap & product
  • Take pictures of ALL packaging including box, bubble wrap & product
  • Email Support@colorvaleactions.com WITHIN 48 hours of receiving your package & product.

All three of these are required for a claim.

 

Ordering

Ordering is simple and easy.  Just grab your favorite products, add them to your cart and checkout.  We will periodically update files so please check back to get the latest version.  You will have 2 download attempts per purchase.  We always advice you to first backup the ZIP folder you will download before installing.  Keep it somewhere safe.

 

Viewing Orders

Our system is amazing for keeping track of what you have order previously and also allow you to get 2nd download links.  Just go on over to ACCOUNT

 

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